Service Terms

Placing an Order

To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. If you would like to place an order by phone, please call us toll free at 800-274-4DYE (800-274-4393). Our business hours are Monday through Friday, 7:00 a.m. – 4 p.m. Mountain Standard Time (MST).

Methods of Payment

We accept Visa, MasterCard, Amex, Discover and PayPal through the PayPal checkout.

Sales Tax

Sales tax will only be assessed for orders that are shipped within the state of Arizona (9.3%).

Shipping

AquaDye processes orders Monday through Friday, excluding holidays. We ship via ground and air service by FedEx. Multiple ordered items may ship in separate packages. Most items are shipped within 1-2 business days but please allow up to 10 business days for your delivery. Incorrect or undeliverable addresses and refused shipments resulting in an item being “returned to shipper” will be charged for shipping fees.

International, Alaska, Hawaii, APO/FPO shipping

Shipping outside the continental U.S. will require additional shipping charges. These fees will cover any taxes or duties so that you will not be responsible for any additional fees once your package arrives to your door. Please contact us (See Contact us page) if your needing help on this item.

Defective Merchandise

Satisfaction is extremely important to AquaDye. The items you’ll receive are of the highest quality, in excellent condition. There’s a 100% guarantee on all products against defects. Freight damages or product defects must be reported to us within 5 days of receipt of your order.